Privacy Policy

Effective April 2026

Table of Contents

Who we are

Velastra Remittances Inc is a money services business based in Canada, regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). We provide international remittance services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and FINTRAC requirements.

Information We Collect

To comply with Canadian AML/CTF laws and to deliver our services, we collect:

Identity Data: Full name, date of birth, address, occupation, government-issued ID, photo, signature
Contact Data: Email, phone number, mailing address
Transaction Data: Recipient details, transaction amounts, purpose of transfer, source of funds, bank account details
Technical Data: IP address, browser type, device info, cookies, website usage data Compliance Data: Information required for KYC, sanctions screening, fraud prevention, and FINTRAC reporting

How We Use Your Information

We use your data to:

Process remittance transactions and provide customer support
Verify your identity and conduct KYC, AML, and fraud checks as required by FINTRAC Meet legal and regulatory obligations, including record-keeping and suspicious transaction reporting
Improve our website, services, and security
Send transaction confirmations and service updates.
With consent, send marketing communications

Disclosure of Information

We do not sell your personal information. We may share it with:

Regulators: FINTRAC, law enforcement, or other authorities when required by law
Service Providers: Banks, payment processors, ID verification vendors, cloud hosting providers under strict confidentiality agreements
Business Partners: Only as needed to complete your transaction
Successors: In case of merger, acquisition, or sale of assets

Cross-Border Transfers

As part of providing remittance services, your information may be transferred to recipients and financial institutions outside Canada. We take steps to ensure appropriate safeguards are in place.

Data Retention

We retain personal information for at least 5 years after account closure, as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Transaction records are kept per FINTRAC rules.

Security

We use administrative, technical, and physical safeguards including encryption, access controls, and secure servers to protect your data. However, no system is 100% secure.

Your Rights

Under PIPEDA, you may:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent for marketing, where applicable

Note: We cannot delete information we are legally required to retain.
To exercise these rights, contact: info@velastra.io

Cookies

http://Velastra.io uses cookies for site functionality, analytics, and security. You can disable cookies in your browser settings, but some features may not work.

Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The “Last Updated” date will change accordingly. Continued use of our services means you accept the updated policy.

Contact Us

Velastra Remittances Inc
130 Spadina Avenue, Unit 807, Toronto, Ontario, M5V2L4, Canada
Email: info@velastra.io

For privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at http://www.priv.gc.ca.